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AIIM's 2009 report on the ECM industry has found that "55% of organisations have little or no confidence that important e-mails are recorded, complete and retrievable." Alongside this headline finding they show that the recent rapid growth of Compliance as the most significant driver for the implementation of ECM has stalled and now Cost/Efficiency has regained top spot in just under 50% of the enterprises surveyed.
Although ECM is recognised as a vital technology its implementation is still being held back by senior management. AIIM suggest that "IT is in catch-up mode in many businesses, and ECM is considered a longer term objective."
Legal discovery is an important use for ECM but over a quarter of the businesses surveyed expected to take over a month to produce documents for a legal discovery process.
SharePoint is an increasingly important application although it is used in conjunction with existing ECM systems in nearly half the enterprises. Sadly the role of Records Manager remains uncertain with the IT Department typically managing the SharePoint roll out. Alarmingly 14% of respondents "admit that no one is in charge and it's completely out of control."
The weakest area of control continues to be SMS/text, blogs and wikis where 75% of the organisations are unaware of what is going out on their behalf. AIIM suggest that "their lack of inclusion in the corporate archive is a major risk."
More at: http://www.aiim.org |
